Subject: Re: Knet Refund /// 8374269392
From: Shivani Rani <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 27 Jul 2020 08:01:53 -0700 (MST)

Hi Team, 

Kindly advice 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, July 25, 2020 7:54:12 PM 
Subject: Knet Refund /// 8374269392 

Hi Team, 

Ticket id: 589332 
Problem Statement: KNET refund issue 
Order Date : Mar 26, 2020 
Order ID: 8374269392 
Hybris ticket id: 03387092 

Assistance Required: Need urgent refund 

Issue Description: The order was cancelled and the refund still not processed for this order. 

We have already escalated this case to finance team but did not get any response so far. 

Kindly check and advice. 

Thank you for your help! 

Regards, 
Shivani