Subject: Re: Smiles voucher issue
From: Shivani Rani <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 27 Jul 2020 08:00:29 -0700 (MST)

Hi Team, 

Kindly check and advice. 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, July 25, 2020 7:56:42 PM 
Subject: Re: Smiles voucher issue 

Hi Team, 

Kindly check and advice. 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, July 22, 2020 11:12:18 PM 
Subject: Re: Smiles voucher issue 

Hi Team, 

Kindly check and advice. 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, July 19, 2020 8:45:39 PM 
Subject: Re: Smiles voucher issue 

Hi Team, 

Kindly check and advice. 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, July 14, 2020 6:32:57 PM 
Subject: Re: Smiles voucher issue 

Hi Team, 

Any update on this. 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, July 12, 2020 2:22:15 PM 
Subject: Re: Smiles voucher issue 

Hi Team, 

The customer reported that he purchased the voucher through smiles app and it is not from store. 

Kindly check and advise. 

Regards, 
Shivani 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Shivani Rani" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, July 8, 2020 3:22:58 PM 
Subject: Re: Store voucher issue 

Hi Shivani, 

Pls advise the customer to get back to where he got the voucher from in order to assist him 

From: "Shivani Rani" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 8 July, 2020 14:14:36 
Subject: Re: Store voucher issue 

Hi Team, 

Any update on this. 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, July 3, 2020 3:11:07 PM 
Subject: Re: Store voucher issue 

Hi Team, 

Any update on this. 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, June 30, 2020 1:54:39 PM 
Subject: Re: Store voucher issue 

Hi Team, 

Any update on this. 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, June 21, 2020 4:00:46 PM 
Subject: Re: Store voucher issue 

Hi Team, 

Any update on this. 

Regards, 
Shivani 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Shivani Rani" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, May 31, 2020 2:11:14 AM 
Subject: Store voucher issue 

Hi Team, 

Kindly assist us on below case. For the Smile Voucher (Store), and the customer was unable to use it due to (Covid-19) pandemic. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 30 May, 2020 16:47:54 
Subject: Store voucher issue 

Hi Team, 

Ticket number: 643066 

The customer having a store Smile Voucher of amount AED 200 and she was unable to use it due to COVID pandemic. 

Now, the voucher has been expired on 24 April, 2020. 

The voucher details are: 

Voucher number: 1578175830111821145750407 
Concept: Babyshop store 
Value: AED 200 
Validity: 24April, 2020 

We request you to please look into this and advise. 

Thank you for your help! 

Regards, 
Shivani