Subject: Fwd: Approval required to process refund - Ticket ID 522855
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Mon, 27 Jul 2020 20:18:39 +0530

Dear Team,

Kindly escalate for the refund approval.

Regards,
Nikhil.
---------- Forwarded message ---------
From: Nikhil Bishnoi <[email-masked]>
Date: Tue, 21 Jul 2020 at 18:34
Subject: Approval required to process refund - Ticket ID 522855
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <
[email-masked]>, Fauzan Ahmad . Musalman <
[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: escalations dxbteam <[email-masked]>

Dear Team,

*Problem Statement* : Refund Not Processed
*Order Date* : Feb 29, 2020
*Order ID*: 9771583199
*Return Tracking ID*: 45906293381
*RMA :* 43011801
*Concept*: CENTREPIONT
*Total Price* : AED 332.61

*Issue Description* : The items were collected and returned back to WH on
May 09, 2020 (PFA) and the refund is pending since then.

*Case History* :The customer reached out to us on March 12 regarding the
damaged item and price dispute. Many escalations have been sent to Conloc
team but they have not reverted back.

*Customer's History : *The customer has placed 17 orders with us and the
customer is with us since Feb 2020.

*Assistance Required*: We request you to provide us refund approval in
order to refund the customer manually and close the issue the soonest.

Regards,
Nikhil.