Subject: Late Delivery/ Refund Approval
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 27 Jul 2020 06:24:45 -0700 (MST)

Hi Team, 

Kindly assist us to get refund approval for the below case. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Sunday, 26 July, 2020 09:51:46 
Subject: Late Delivery/ Refund Approval 

Hi team 

Problem Statement: Late Delivery/ Refund Approval 

Ticket no: 1148926 

Order Created:May 9, 2020 
Order Number:6490190569 
Tracking ID: CRDSAL0019822820 

Amount to refund: SAR 456.95 

Issue Description: The consignment shows shipped from our side on 14/05/2020 but the tracking status shows " Try to Pick up" and till now the order has not delivered to the customer . 
We escalated to WH on 23 Jun 2020 and to the courier on 9 Jul 2020 however did not get any response nor any action has been taken so far. 

Customer's history : the customer is with us since 07/12/18 and this is his 4th order with us. 

Assistance required : Customer does not want the order anymore .So we request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards 
Shafeeque