Subject: RE: Late Delivery "8377527119"
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, Malik Ismail <[email-masked]>, olm kuwait <[email-masked]>, Midhun Madhu <[email-masked]>
Cc: Fauzan Ahmad، Musalman<[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Sisodia <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 27 Jul 2020 13:17:41 +0000

@olm kuwait<mailto:[email-masked]> @Midhun Madhu<mailto:[email-masked]>

Need your urgent update on the below before we process the refund manually.

@Seeta Seeta<mailto:[email-masked]> please revert to me if you don’t get a reply.

From: Seeta Seeta <[email-masked]>
Sent: Monday, July 27, 2020 1:17 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Fauzan Ahmad، Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Abhishek Sisodia <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Re: Late Delivery "8377527119"

External email sender, please take precaution.
Hi Team,

With reference to the order number 8377527119, the order was placed on 13/04 and till now the order status is showings shipped.

We request you to check this order on priority basis and help us to resolve the case.

Thanks & Regards,
Seeta Kunwar

________________________________
من: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad، Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
المُرسل: الأحد 26 يوليو، 2020 9:50:33 م
الموضوع: Late Delivery "8377527119"

Hi Team

Problem Statement: Late Delivery

Ticket ID: 1145659

Order Date: Apr 13, 2020
Order ID: 8377527119
Tracking ID: FP05090001234
Shipping Date: May 09, 2020

Total Price: KWD 34.25

Issue Description: The Customer placed the order on Apr 13, 2020, and it is pending since then. On May-09-2020 the shipment was last updated as per the tracking ID: "Order Shipped". However, till now the order has not been delivered and tracking has also not been updated.

Case History: The customer reached out to us on June 03, 2020, and since then the issue has been escalated to the delivery team but no response has been received as of yet.

Customer's History: The customer has placed first order under registered mode.

Assistance Required: We request you to please assist in either delivering or canceling the order and close the issue.

Best Regards,
Abhishek Sisodia

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