Subject: Refund approval
From: Hemyar Nasser <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Mon, 27 Jul 2020 04:12:07 -0700 (MST)

Hi Team 

Problem Statement: Refund approval. 

Ticket ID: 1176646 
Order Date: Apr 26, 2020 
Order ID: 6486147612 
Tracking ID: FP04271000111 
Total Price: SAR107.00 

Issue Description: the courier contacted the customer on this phone number 966532323392 but customer said his phone number is 0535323392 and its also write on application so the order delivered to another person. 

Case history: the order issued on Apr 26, 2020 and delivered on 4/29/2020 and since two months customer contacting us. 

Customer's history: he ordered three orders from us and two of the delivered to him. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Hemyar