Subject: Returned to Origin / Refund approval.
From: Mohammad Shafeeque <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 27 Jul 2020 02:46:36 -0700 (MST)

Hi Team, 

Problem Statement : Returned to Origin / Refund approval. 

Ticket ID: 1222099 

Order date : 29/05/20 

Order Number: 6494927243 
Tracking ID: CRDSAL0023296520 

Total Price : 446 SAR 

Issue Description: The order was shipped from our side on 30/05/2020 but till now the order has not delivered to the customer . As per tracking details the order is " Returned to the origin ". 
We escalated to the Saudi post on on 22/07/2020 and to added in the updation sheet as well how also escalated to Conloc however no action has been taken so far . 

Customer's history : the customer is with us since 3/23/20 and this is his 14th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Shafeeque