Subject: RE: Refund Approval /// 8386861348
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shivani Rani <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 27 Jul 2020 08:16:24 +0000

Hi Fauzan,

Find the attached approval.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Saturday, July 25, 2020 9:44 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Shivani Rani <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Seeta Seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund Approval /// 8386861348
Importance: High

External email sender, please take precaution.
Hi Team.

Kindly assist us on below case.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 25 July, 2020 21:41:17
Subject: Refund Approval ///  8386861348

Hi Team

Problem Statement : Refund approval

Ticket id : 1207493
Order Date : Jun 9, 2020
Order ID: 8386861348
Tracking ID : 202006101627568
Total Price : KWD 20

Issue Description : The Customer reported that she returned the item to the courier team and they did not provide any return slip and she does not have any tracking id for that and there is no return request generated in the hybris.

Also, warehouse confirms that the item not received in the warehouse.

Case history : The customer reached out to us on 14th of June and since then the issue was pending.

Customer's history : The customer is with us since 8th of May with 2 completed orders with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help!

Best Regards,
Shivani

________________________________
From: "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "ecom cpkuwait" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 20 July, 2020 14:32:06
Subject: RE: Return for Order ID 8386861348

Hi,Team

Not received .

BATCH_ID
DELIVERY_TYPE
INVOICE_NBR
ITEM_ID
INVOICE_QTY
CANCEL_QTY
MANIFEST_QTY
SHIP_QTY
CONCEPT
KWT-S-1-09062020-15
CBC
8386861348
160694966
1
0
1
1
Babyshop
KWT-S-1-09062020-15
CBC
8386861348
161317180
1
0
1
1
Babyshop
KWT-S-1-09062020-15
CBC
8386861348
162384937
1
0
1
1
Babyshop
KWT-S-1-09062020-15
CBC
8386861348
161857932
1
0
1
1
Babyshop
KWT-S-1-09062020-15
CBC
8386861348
162167066
1
0
1
1
Babyshop
KWT-S-1-09062020-15
CBC
8386861348
161734640
1
0
1
1
Babyshop

6
0
6
6

Thanks Regards
Ecom Team
Kuwait

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: 20 July 2020 11:07
To: Midhun Madhu <[email-masked]<mailto:[email-masked]>>; ecom cpkuwait <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: Return for Order ID 8386861348
Importance: High

@Midhun Madhu<mailto:[email-masked]> @ecom cpkuwait<mailto:[email-masked]> @ecom cskuwait<mailto:[email-masked]>

Need an urgent update on the below.

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 15, 2020 1:22 PM
To: Midhun Madhu <[email-masked]<mailto:[email-masked]>>; ecom cpkuwait <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Return for Order ID 8386861348
Importance: High

Hi Midhun and Team,

Please quickly confirm if we have received a return for this order?

Item ID 160694966 - - Ingenuity 2-in-1 Baby Booster Seat

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.co<http://www.landmarkgroup.co>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Refund Approval /// 8386861348
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Sun, 26 Jul 2020 15:05:36 +0000

Pls proceed.

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C599c2385e8864bcf083508d8317559d4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637313727371437694&sdata=uQQv8HA4s7ftn3eJBEPj1PW6kZJeUIeTrpTvfIhrdPk%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C599c2385e8864bcf083508d8317559d4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637313727371447682&sdata=ME3nMW4sgZoG4jBVBfqgxn%2BkcG018Wxs94X7LdwMY6Y%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Sunday, July 26, 2020 2:46 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund Approval /// 8386861348
Importance: High

Hi Sachin,

Customer claims a return was made but no return has been received.

Verified with concerned team, however no reply.

Please advise if we can refund.

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, July 25, 2020 9:44 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Shivani Rani <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Refund Approval /// 8386861348
Importance: High

External email sender, please take precaution.

Hi Team.

Kindly assist us on below case.

Thank you for your help.

Regards,

Fauzan

  _____

From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 25 July, 2020 21:41:17
Subject: Refund Approval ///  8386861348

Hi Team

Problem Statement : Refund approval

Ticket id : 1207493
Order Date : Jun 9, 2020
Order ID: 8386861348
Tracking ID : 202006101627568
Total Price : KWD 20

Issue Description : The Customer reported that she returned the item to the courier team and they did not provide any return slip and she does not have any tracking id for that and there is no return request generated in the hybris.

Also, warehouse confirms that the item not received in the warehouse.

Case history : The customer reached out to us on 14th of June and since then the issue was pending.

Customer's history : The customer is with us since 8th of May with 2 completed orders with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help!

Best Regards,
Shivani

  _____

From: "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "ecom cpkuwait" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 20 July, 2020 14:32:06
Subject: RE: Return for Order ID 8386861348

Hi,Team

Not received .

BATCH_ID

DELIVERY_TYPE

INVOICE_NBR

ITEM_ID

INVOICE_QTY

CANCEL_QTY

MANIFEST_QTY

SHIP_QTY

CONCEPT

KWT-S-1-09062020-15

CBC

8386861348

160694966

1

0

1

1

Babyshop

KWT-S-1-09062020-15

CBC

8386861348

161317180

1

0

1

1

Babyshop

KWT-S-1-09062020-15

CBC

8386861348

162384937

1

0

1

1

Babyshop

KWT-S-1-09062020-15

CBC

8386861348

161857932

1

0

1

1

Babyshop

KWT-S-1-09062020-15

CBC

8386861348

162167066

1

0

1

1

Babyshop

KWT-S-1-09062020-15

CBC

8386861348

161734640

1

0

1

1

Babyshop

6

0

6

6

Thanks Regards

Ecom Team

Kuwait

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: 20 July 2020 11:07
To: Midhun Madhu <[email-masked]<mailto:[email-masked]>>; ecom cpkuwait <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: Return for Order ID 8386861348
Importance: High

@Midhun Madhu<mailto:[email-masked]> @ecom cpkuwait<mailto:[email-masked]> @ecom cskuwait<mailto:[email-masked]>

Need an urgent update on the below.

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 15, 2020 1:22 PM
To: Midhun Madhu <[email-masked]<mailto:[email-masked]>>; ecom cpkuwait <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Return for Order ID 8386861348
Importance: High

Hi Midhun and Team,

Please quickly confirm if we have received a return for this order?

Item ID 160694966 - - Ingenuity 2-in-1 Baby Booster Seat

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]<mailto:[email-masked]>

T: +97145172087

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.co<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.co%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C599c2385e8864bcf083508d8317559d4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637313727371457684&sdata=vkYo0D%2BRfndUkhv1BtP4jhM0QzfrlB9lYwexDRY0%2BLY%3D&reserved=0>