Subject: RE: Refund approval #6487869503
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 27 Jul 2020 08:15:55 +0000

Hi Fauzan,

Find the attached approval.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Sunday, July 26, 2020 12:01 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Refund approval #6487869503
Importance: High

External email sender, please take precaution.
Hi Team

Problem Statement: Refund approval.

Ticket ID: 890471
Order Date:  May 1, 2020
Order ID: 6487869503
Tracking ID:  FP05030001511
Total Price: SAR189.90

Issue Description: As per hybris the order is delivered on May 4, 2020. But customer claiming that he has not received the order.

Case history: Customer emailed us on May 4, 2020. the i have not received my order and i got message that the order has been delivered. we have escalated many times to LMG team to update us with POD but we have not got any update from them. and customer is chasing us for the order or refund.

Customer's history: Customer is with us since 2019. and has 4 completed order. and this is the first complain from customer.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Fauzan
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Subject: RE: Refund approval #6487869503
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Sun, 26 Jul 2020 15:06:34 +0000

Pls proceed.

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C7903c8fb8a704c59243508d831757c8b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637313727951016038&sdata=O23UtAdme2y1FKYRIaCRsLdLvt1Tys7KXbV%2BGZfQMLA%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C7903c8fb8a704c59243508d831757c8b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637313727951016038&sdata=u2DGHmJ6k0aphbZnEpD2zMfJbMK4NAjh38fgibQR7j8%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Sunday, July 26, 2020 2:44 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund approval #6487869503
Importance: High

Hi Sachin,

The below order is updated as delivered but customer claims no order received and no POD was provided by delivery team.

Please advise if we can refund.

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 26, 2020 12:01 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Refund approval #6487869503
Importance: High

External email sender, please take precaution.

Hi Team

Problem Statement: Refund approval.

Ticket ID: 890471

Order Date:  May 1, 2020

Order ID: 6487869503

Tracking ID:  FP05030001511

Total Price: SAR189.90

Issue Description: As per hybris the order is delivered on May 4, 2020. But customer claiming that he has not received the order.

Case history: Customer emailed us on May 4, 2020. the i have not received my order and i got message that the order has been delivered. we have escalated many times to LMG team to update us with POD but we have not got any update from them. and customer is chasing us for the order or refund.

Customer's history: Customer is with us since 2019. and has 4 completed order. and this is the first complain from customer.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,

Fauzan