Subject: RE: Refund issue
From: Mohammed Athar <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Arjun Thapa <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 27 Jul 2020 08:15:48 +0000

Hi Malik,

We have checked the below details in our records &we did not find the credit for this amount.

Request the customer to provide the order Number or Transaction Id to investigate the issue.

Thanks & Regards,
Athar Mohammed,

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 27, 2020 10:50 AM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Arjun Thapa <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad، Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Hafizullah Lsm <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund issue

External email sender, please take precaution.
Hi Malik,

We are still waiting for an update on this case.
Thanks & Regards,
Seeta Kunwar

________________________________
من: "malik ismail" <[email-masked]<mailto:[email-masked]>>
To: "Arjun Thapa" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
نسخة كربونية: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad، Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
المُرسل: الأربعاء 15 يوليو، 2020 2:21:25 م
الموضوع: FW: Refund issue

Hi Arjun,

Please check attached and confirm if amount received in company statement. No order details found.

Amount SAR 305
Date 12-06-2020
Name : Abdulwhab Alzhrany
Email ID [email-masked]<mailto:[email-masked]>
Card number: 529415******3477

Regards
Malik Ismail
From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 15, 2020 12:41 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Hafizullah Lsm <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund issue

External email sender, please take precaution.
Hi Malik,

We have already confirmed with the customer and shared with us the same Email ID and contact NO.

He shared statement showing that deduction happened  on 12th of June by landmark. PFA and advise.

Regards
Shakeeb

________________________________
From: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 15 July, 2020 13:49:20
Subject: RE: Refund issue

Hi Shakeeb,

Under below email ID only order 6497351966 this year. Pls confirm with customer if he have any other email ID.

Regards,
Malik
From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 15, 2020 11:52 AM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Hafizullah Lsm <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund issue

External email sender, please take precaution.
Hi Malik,

Please advise regarding the following concern.

Regards
Shakeeb

________________________________
From: "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 26 June, 2020 12:20:35
Subject: Refund issue

Hi Team

Problem Statement: Refund issue

Order Date : 12/06/2020
Order ID: [email-masked]<mailto:[email-masked]>
Customer's contact NO : 0550909611

Assistance Required: Need to check and refund

Issue Description: The customer placed an order on 12/06/2020 but the order did not place and deduct the amount and the customer sent us the Bank Statement for proof so we request you to check this order on a priority basis

Regards
Hafizullah

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com