Subject: RE: [JIRA] Apoorv Joshi mentioned you on REL-104144
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 27 Jul 2020 08:12:23 +0000

Hi Apoorv,

Apple pay or credit card payment is the same.

Apple pay would just be like a wallet where we can store our credit card details.

Upon checking, this order was indeed refunded SAR 791.40.

What is the concern here?

From: Apoorv Joshi (Jira) <[email-masked]>
Sent: Thursday, July 23, 2020 5:04 PM
To: Jessie Caparas <[email-masked]>
Subject: [JIRA] Apoorv Joshi mentioned you on REL-104144

External email sender, please take precaution.
Apoorv Joshi mentioned you on an issue
REL-System Reliability Engineering - Landmark/REL-104144 Refund Issue(RMA: 23905102, Order Number: 6485040447) 
Apoorv Joshi mentioned you on an issue
REL-System Reliability Engineering - Landmark<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL%3FatlOrigin%3DeyJpIjoiMWMyZWY5NWU4MDgxNDE1ODk2MmM4ZjQyM2MxNjQ5OTAiLCJwIjoiaiJ9&data=02%7C01%7Cjessie.caparas%40landmarkgroup.com%7Cd26640f3099b49abb1dc08d82f08eb8e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637311062645139665&sdata=0GEmYoZ8HnLiISYlN5DSmCbHlBo2UwcyIFHViE46vss%3D&reserved=0>
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REL-104144<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-104144%3FatlOrigin%3DeyJpIjoiMWMyZWY5NWU4MDgxNDE1ODk2MmM4ZjQyM2MxNjQ5OTAiLCJwIjoiaiJ9&data=02%7C01%7Cjessie.caparas%40landmarkgroup.com%7Cd26640f3099b49abb1dc08d82f08eb8e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637311062645149668&sdata=IQ0ocM6ZRoOpcDsYiT9NJpw9AOpCD7nQtUjY6y7Kzis%3D&reserved=0>
Refund Issue(RMA: 23905102, Order Number: 6485040447) <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-104144%3FatlOrigin%3DeyJpIjoiMWMyZWY5NWU4MDgxNDE1ODk2MmM4ZjQyM2MxNjQ5OTAiLCJwIjoiaiJ9&data=02%7C01%7Cjessie.caparas%40landmarkgroup.com%7Cd26640f3099b49abb1dc08d82f08eb8e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637311062645149668&sdata=IQ0ocM6ZRoOpcDsYiT9NJpw9AOpCD7nQtUjY6y7Kzis%3D&reserved=0>
[Image removed by sender.]
Apoorv Joshi 5:04 PM GST

Hi Rajesh M<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fsecure%2FViewProfile.jspa%3FaccountId%3D5a813d680cf0b230313abe29&data=02%7C01%7Cjessie.caparas%40landmarkgroup.com%7Cd26640f3099b49abb1dc08d82f08eb8e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637311062645159659&sdata=6aTQXPrRdjqqSmIQzqPFJH9uHPWhbJIv2Erkwi0sLxg%3D&reserved=0> Thank you for your prompt response. However, why is the amount showing different on cockpit and for the customer.

Customer is mentioning that the payment that they made for this order was SAR 528.40 whereas on cockpit the capture amount is SAR 791.40. Moreover, on cockpit the payment mode is showing Apple Pay while the customer is saying they made payment via credit card directly and not Apple Pay.

Also, as you can check from the Bank statement the refund is not reflecting on their statement, kindly investigate further.

[email-masked]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fsecure%2FViewProfile.jspa%3FaccountId%3D557058%253Af6005818-a795-4a2c-b24e-320c1e31dd8f&data=02%7C01%7Cjessie.caparas%40landmarkgroup.com%7Cd26640f3099b49abb1dc08d82f08eb8e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637311062645159659&sdata=cXNdEszReYHGxads9rGLffXQapK%2FhvIKFCD2R04aYrA%3D&reserved=0> Kindly look into this.

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