Subject: FW: [JIRA] Sankar T mentioned you on REL-105809
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Mon, 27 Jul 2020 07:59:11 +0000

Hi Team,

Another follow up again from an agent?

What is the challenge? Are we having any doubts about such cases?

From: Sankar T (Jira) <[email-masked]>
Sent: Saturday, July 25, 2020 10:02 PM
To: Jessie Caparas <[email-masked]>
Subject: [JIRA] Sankar T mentioned you on REL-105809

External email sender, please take precaution.
Sankar T mentioned you on an issue
REL-System Reliability Engineering - Landmark/REL-105809 Refund rejected for order (6495278414) 
Sankar T mentioned you on an issue
REL-System Reliability Engineering - Landmark<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL%3FatlOrigin%3DeyJpIjoiOThkMTY2YzFhZWRhNDVlMGIxMmYxZDM4MjQzMzE3NTYiLCJwIjoiaiJ9&data=02%7C01%7Cjessie.caparas%40landmarkgroup.com%7C3b51acf59b774ed6fb2d08d830c4db6a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637312969349038143&sdata=3YznqJXuWKN%2BUKwzZ%2BxbhoS2XOuhYF6ZuJTPQT%2FFep0%3D&reserved=0>
  /

REL-105809<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-105809%3FatlOrigin%3DeyJpIjoiOThkMTY2YzFhZWRhNDVlMGIxMmYxZDM4MjQzMzE3NTYiLCJwIjoiaiJ9&data=02%7C01%7Cjessie.caparas%40landmarkgroup.com%7C3b51acf59b774ed6fb2d08d830c4db6a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637312969349038143&sdata=GEDXfaEryCOVysihod%2F9sqrHcQrIgfJM0xQcCRZUDD0%3D&reserved=0>
Refund rejected for order (6495278414) <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-105809%3FatlOrigin%3DeyJpIjoiOThkMTY2YzFhZWRhNDVlMGIxMmYxZDM4MjQzMzE3NTYiLCJwIjoiaiJ9&data=02%7C01%7Cjessie.caparas%40landmarkgroup.com%7C3b51acf59b774ed6fb2d08d830c4db6a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637312969349048141&sdata=5WXZrWUSxWfoxh7TflE4XXQfVkpV1%2FmjDLlP%2BaJRNUw%3D&reserved=0>
[Image removed by sender.]
Sankar T 10:02 PM GST

There is no issue from hybris/ our E-commerce end, our payment gateway vendor pay fort has an issue for the MADA refunds and they are working with the Bank to fix the issue. From our end, we are providing all the rejected orders every 5 days to payfort team to process the refund. So far, we have given 1000+ orders and they are asking for another 3 weeks to refund all the customers. Request your cooperation to convey the same to the customer so that the customer will not call us back and forth.

[email-masked]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fsecure%2FViewProfile.jspa%3FaccountId%3D557058%253Af6005818-a795-4a2c-b24e-320c1e31dd8f&data=02%7C01%7Cjessie.caparas%40landmarkgroup.com%7C3b51acf59b774ed6fb2d08d830c4db6a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637312969349048141&sdata=%2FHt2tfB35P%2F2vJUerrqWfuUrAPnSsMcbM3e%2BoMgLKbs%3D&reserved=0>

[Rectangle: Rounded Corners: View issue]
Get Jira notifications on your phone! Download the Jira Cloud app for Android<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fplay.google.com%2Fstore%2Fapps%2Fdetails%3Fid%3Dcom.atlassian.android.jira.core%26referrer%3Dutm_source%253DNotificationLink%2526utm_medium%253DEmail&data=02%7C01%7Cjessie.caparas%40landmarkgroup.com%7C3b51acf59b774ed6fb2d08d830c4db6a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637312969349068127&sdata=ZZpYWEuM1MIBpbB6UN%2BKymKto214hy5XMTScv%2Bm85p4%3D&reserved=0> or iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fitunes.apple.com%2Fapp%2Fapple-store%2Fid1006972087%3Fpt%3D696495%26ct%3DEmailNotificationLink%26mt%3D8&data=02%7C01%7Cjessie.caparas%40landmarkgroup.com%7C3b51acf59b774ed6fb2d08d830c4db6a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637312969349068127&sdata=2LPZtZO2O3G6UkY0rd9KThwmklfgDWUvlPhZ2AjNciw%3D&reserved=0>.

Manage notifications<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fsecure%2FViewPersonalSettings.jspa%23emailpreferences&data=02%7C01%7Cjessie.caparas%40landmarkgroup.com%7C3b51acf59b774ed6fb2d08d830c4db6a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637312969349078129&sdata=t4g5rKdRPYxVpw29kEx3mxUx2SyAR3Dt2ST43SG24vs%3D&reserved=0>  •  Give feedback<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsurveys.atlassian.com%2Fjfe%2Fform%2FSV_9X3zi1X4q1gKsqF&data=02%7C01%7Cjessie.caparas%40landmarkgroup.com%7C3b51acf59b774ed6fb2d08d830c4db6a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637312969349078129&sdata=tPb6A7uu1Ws2TEu8axQNQrWyoS%2F6livZ%2B3Cdd0iW32s%3D&reserved=0>  •  Privacy policy<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.atlassian.com%2Flegal%2Fprivacy-policy&data=02%7C01%7Cjessie.caparas%40landmarkgroup.com%7C3b51acf59b774ed6fb2d08d830c4db6a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637312969349078129&sdata=twxnf2%2BuBIGJ80Ypy9R29PmH3vSGViNi8A6q553KUfw%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com