Subject: RE: Refund Approval #6476318738
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 27 Jul 2020 06:20:09 +0000

Hi Fauzan,

Find the attached approval.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Saturday, July 25, 2020 7:34 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Refund Approval #6476318738
Importance: High

External email sender, please take precaution.
Hi Team,

Problem Statement : Refund approval.
Ticket id : 825222
Order Date : Apr 2, 2020
Order ID: 6476318738<callto:6449604004> (Max Concept)
Tracking ID : 290083136209
Total Price : SAR157.00

Issue Description: order was placed on 02-Apr-2020 and was shipped to SMSA on ​04-Apr-2020 , However as per SMSA website the order has been returned to shipper on 23-April-2020 and the status on hybris is Delivered and we can not see any refund or RMA for the order as it not delivered to customer.

Case history: Customer emailed us on 28 Apr 2020, that he has not recieved the order. We have escalated to SMSA to update us the status of the shipment and Conloc to update us if the order has been returned or not but we have not got any update from them.

Customer's history: Customer is with us since 2019 and have 3 completed order.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue as the case is pending since long time.

Regards,
Fauzan
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Subject: Re: Refund Approval #6476318738
From: Prakash Iyangar <[email-masked]>
To: Jessie Caparas <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 26 Jul 2020 11:26:30 +0000

Approved since the courier has confirmed that the merchandise has been returned.

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ccc11148cfe0a4823d95308d83156be79%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637313595913732073&sdata=uHw6zNjqFNnL1%2FaHgdlvMfprjSMiv%2FHfW8VmuceE0ls%3D&reserved=0>
  _____

From: Jessie Caparas <[email-masked]>
Sent: Sunday, July 26, 2020 2:48:24 PM
To: Fauzan Ahmad . Musalman <[email-masked]>; Malik Ismail <[email-masked]>; Prakash Iyangar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: Refund Approval #6476318738

@Prakash Iyangar<mailto:[email-masked]>

Please advise if we can refund the below.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Saturday, July 25, 2020 7:34 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Refund Approval #6476318738
Importance: High

External email sender, please take precaution.

Hi Team,

Problem Statement : Refund approval.

Ticket id : 825222

Order Date : Apr 2, 2020

Order ID: 6476318738<callto:6449604004> (Max Concept)

Tracking ID : 290083136209

Total Price : SAR157.00

Issue Description: order was placed on 02-Apr-2020 and was shipped to SMSA on ​04-Apr-2020 , However as per SMSA website the order has been returned to shipper on 23-April-2020 and the status on hybris is Delivered and we can not see any refund or RMA for the order as it not delivered to customer.

Case history: Customer emailed us on 28 Apr 2020, that he has not recieved the order. We have escalated to SMSA to update us the status of the shipment and Conloc to update us if the order has been returned or not but we have not got any update from them.

Customer's history: Customer is with us since 2019 and have 3 completed order.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue as the case is pending since long time.

Regards,

Fauzan