Subject: RE: Refund approval: Ticket id: 1303417 Order ID: 7691873119
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 27 Jul 2020 06:17:27 +0000

Hi Shakeeb,

Find the attached approval.

From: Jessie Caparas <[email-masked]>
Sent: Sunday, July 26, 2020 12:22 PM
To: Shakeeb Arsalan <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Refund approval: Ticket id: 1303417 Order ID: 7691873119

Hi Shakeeb,

Will revert to you shortly.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 23, 2020 4:57 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval: Ticket id: 1303417 Order ID: 7691873119

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 23 July, 2020 17:36:40
Subject: Refund approval: Ticket id: 1303417 Order ID: 7691873119

Hi Team

Problem Statement: Missing items

Ticket id: 1303417
Order Date: 6/11/2020
Order ID: 7691873119
Tracking ID: 45442828771

Item name: 161421744 - - Long Sleeves Jacket with Pocket Detail and Hood
Item cost: BHD 3.50

Item name: 162380936 - - Solid Quick Dry Leggings with Striped Elasticised Waistband
Item cost: 4.00

Item name: 162335265 - - Printed Mid-Rise Shorts with Elasticised Waistband and Drawstring
Item cost: 2.30

Total Price: BHD 9.80

Case history: The customer reached out to us on 7/14/2020 and as per the courier team they had delivered what they had received from the warehouse.

Customer's history: The customer is with us since 3/1/201/ and this is his 18th order with us.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,
Manish

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Re: Refund approval: Ticket id: 1303417 Order ID: 7691873119
From: Prakash Iyangar <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Sun, 26 Jul 2020 11:28:08 +0000

Approved. Please give customer a BHD 10 voucher over and above as well since the customer has more than 18 transactions with us.

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cc59315424e4f40a4129008d83156f8d3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637313596894317558&sdata=PR%2FJHLBwNwOPGROesVttrqAl7ODsFoFUXBuWmDrwMGo%3D&reserved=0>
  _____

From: Jessie Caparas <[email-masked]>
Sent: Sunday, July 26, 2020 12:22:17 PM
To: Prakash Iyangar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund approval: Ticket id: 1303417 Order ID: 7691873119

Hi Prakash,

Need your approval on the below missing item case.

From: Shakeeb Arsalan <[email-masked]>
Sent: Thursday, July 23, 2020 4:57 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval: Ticket id: 1303417 Order ID: 7691873119

External email sender, please take precaution.

Hi Team,

Kindly assist regarding the following concern.

Regards

Shakeeb

  _____

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 23 July, 2020 17:36:40
Subject: Refund approval: Ticket id: 1303417 Order ID: 7691873119

Hi Team

Problem Statement: Missing items

Ticket id: 1303417

Order Date: 6/11/2020

Order ID: 7691873119

Tracking ID: 45442828771

Item name: 161421744 - - Long Sleeves Jacket with Pocket Detail and Hood

Item cost: BHD 3.50

Item name: 162380936 - - Solid Quick Dry Leggings with Striped Elasticised Waistband

Item cost: 4.00

Item name: 162335265 - - Printed Mid-Rise Shorts with Elasticised Waistband and Drawstring

Item cost: 2.30

Total Price: BHD 9.80

Case history: The customer reached out to us on 7/14/2020 and as per the courier team they had delivered what they had received from the warehouse.

Customer's history: The customer is with us since 3/1/201/ and this is his 18th order with us.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,

Manish