Subject: RE: Refund Not Processed "9773580411"
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abhishek Sisodia <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 27 Jul 2020 06:13:46 +0000

Hi Shakeeb,

Find the attached approval.

From: Jessie Caparas <[email-masked]>
Sent: Sunday, July 26, 2020 12:21 PM
To: Shakeeb Arsalan <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Abhishek Sisodia <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Refund Not Processed "9773580411"

Hi Shakeeb,

Will revert to you shortly.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 23, 2020 8:18 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Abhishek Sisodia <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Not Processed "9773580411"

External email sender, please take precaution.
Hi Team,

Please advise regarding the following concern.

Regards
Shakeeb

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 23 July, 2020 19:44:31
Subject: Re: Refund Not Processed "9773580411"

Hi Team

Problem Statement: Refund approval

Ticket ID: 570421
Order Date: Mar 20, 2020
Order ID: 9773580411
Return Tracking ID: 45912399956

RMA: 43192463

Total Price: AED 150.00

Issue Description: The customer claims to have returned 3 item from this order. But according to the tracking ID no collection has been mentioned.

Case history: The customer reached out to us on the Mar 25, 2020, with two orders on chat and at that time collection and refund were in progress and then customer contacted us again for two orders refund 9773609929 & 9773580411. Refund for order ID 9773609929 has been done.

For the order 9773580411 I asked for collection proof and receipt on which customer shared the attached screenshot. The issue has then been escalated to the warehouse for clarification of received item but no response has been received till date.

Customer's history: The customer is with us from November 2016, and has placed 21 online order till date.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,
Abhishek Sisodia

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 23, 2020 6:48:49 PM
Subject: Refund Not Processed "9773580411"

Hi Abhishek,

Please explain everything in refund approval format let's have it closed the soonest (mention that u asked the customer for the return AWB and he did not provide plus all the required details)

Regards
Shakeeb

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 17 July, 2020 16:47:59
Subject: Refund Not Processed "9773580411"

Problem Statement: Refund Not Processed

Order Date: Mar 20, 2020
Order ID: 9773580411
Return Tracking ID: 45912399956

Assistance Required: Process the refund

Issue Description: The customer raised a return request for 03 items. Please let us know if the items have been received for the order under any tracking ID.

https://landmarkgroupservice.freshdesk.com/a/tickets/570421<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fa%2Ftickets%2F570421&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C375ab60eeb5247acc4a808d8313cc30a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637313484320813292&sdata=ygGHji%2F4cbGvXUXGjYykCY3TLMGysLYiWKu0PdwHRg4%3D&reserved=0>

Thanks for your assistance.

Regards,
Abhishek Sisodia

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Re: Refund Not Processed "9773580411"
From: Prakash Iyangar <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Sun, 26 Jul 2020 11:29:34 +0000

Approved. Please issue an additional voucher for AED 100 as a goodwill gesture since the customer has a long shopping history with us.

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ca9237cf1402a4fef0e5608d831572c20%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637313597760759089&sdata=SXHnpEMPS4ABO%2FEagqQ7eT0C%2F6Khv7%2BJFfTeLK%2BrAts%3D&reserved=0>
  _____

From: Jessie Caparas <[email-masked]>
Sent: Sunday, July 26, 2020 12:20:24 PM
To: Prakash Iyangar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund Not Processed "9773580411"

Hi Prakash,

Need your approval for the below return case.

Amount to refund is AED 150

From: Shakeeb Arsalan <[email-masked]>
Sent: Thursday, July 23, 2020 8:18 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Abhishek Sisodia <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Not Processed "9773580411"

External email sender, please take precaution.

Hi Team,

Please advise regarding the following concern.

Regards
Shakeeb

  _____

From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 23 July, 2020 19:44:31
Subject: Re: Refund Not Processed "9773580411"

Hi Team

Problem Statement: Refund approval

Ticket ID: 570421

Order Date: Mar 20, 2020

Order ID: 9773580411

Return Tracking ID: 45912399956

RMA: 43192463

Total Price: AED 150.00

Issue Description: The customer claims to have returned 3 item from this order. But according to the tracking ID no collection has been mentioned.

Case history: The customer reached out to us on the Mar 25, 2020, with two orders on chat and at that time collection and refund were in progress and then customer contacted us again for two orders refund 9773609929 & 9773580411. Refund for order ID 9773609929 has been done.

For the order 9773580411 I asked for collection proof and receipt on which customer shared the attached screenshot. The issue has then been escalated to the warehouse for clarification of received item but no response has been received till date.

Customer's history: The customer is with us from November 2016, and has placed 21 online order till date.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,

Abhishek Sisodia

  _____

From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 23, 2020 6:48:49 PM
Subject: Refund Not Processed "9773580411"

Hi Abhishek,

Please explain everything in refund approval format let's have it closed the soonest (mention that u asked the customer for the return AWB and he did not provide plus all the required details)

Regards
Shakeeb

  _____

From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 17 July, 2020 16:47:59
Subject: Refund Not Processed "9773580411"

Problem Statement: Refund Not Processed

Order Date: Mar 20, 2020

Order ID: 9773580411

Return Tracking ID: 45912399956

Assistance Required: Process the refund

Issue Description: The customer raised a return request for 03 items. Please let us know if the items have been received for the order under any tracking ID.

https://landmarkgroupservice.freshdesk.com/a/tickets/570421<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fa%2Ftickets%2F570421&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ca9237cf1402a4fef0e5608d831572c20%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637313597760769085&sdata=XruCHMWJuT5%2FN6fdyw72aS9sfM54tISu8YnTw%2Fc2jMI%3D&reserved=0>

Thanks for your assistance.

Regards,

Abhishek Sisodia