Subject: RE: Refund approval request //// 9781003554
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 27 Jul 2020 06:12:04 +0000

Hi Shakeeb,

Find the attached approval.

From: Jessie Caparas <[email-masked]>
Sent: Sunday, July 26, 2020 12:07 PM
To: Shakeeb Arsalan <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Refund approval request //// 9781003554

Hi Shakeeb,

Will revert shortly.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Friday, July 24, 2020 6:52 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval request //// 9781003554

External email sender, please take precaution.
Hi Team,

Ticket number: 984131
Problem Statement: Order delivered to wrong person
Order Date : May 4, 2020
Delivery Date: May 7, 2020
Order ID: 9781003554
Tracking ID: FP0504000953

Issue Description: Customer placed an order on 4 May, 2020 and she entered the wrong contact number., However the order was delivered on 7th of May.
The customer contacted us on 8th of May to update her contact NO after the order has been delivered.

However, we have asked the courier team to provide POD but did not get any response.

Also, customer is waiting for the order or refund, the total cost of the order is AED 132 and customer is having this order so far.

We have already escalated this case to concern team but did not get any response so far.

Kindly check and advise what we can do in this case.

Thank you for your help!

Regards,
Shivani

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 19 July, 2020 20:57:30
Subject: Re: POD //// 9781003554

Hi Team,

Kindly check POD and advice.

The customer is irate and asking for management contact number.

Thank you for your help!

Regards,
Shivani

________________________________
From: "Saikat Das" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Muzahir Abbas" <[email-masked]<mailto:[email-masked]>>, "Ashish Karini" <[email-masked]<mailto:[email-masked]>>, "Anwar P. Panery" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 19, 2020 10:24:55 AM
Subject: RE: POD //// 9781003554

Hi Team,

As per courier, order delivered.
Attached POD and earlier feedback mail.

Thanks and regards,
Saikat Das

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, July 18, 2020 9:15 PM
To: Saikat Das <[email-masked]<mailto:[email-masked]>>; Muzahir Abbas <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; Anwar P. Panery <[email-masked]<mailto:[email-masked]>>
Cc: Shivani Rani <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: POD //// 9781003554
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly share with us the POD on below order.

Regards,
Fauzan

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 15 July, 2020 21:31:07
Subject: POD //// 9781003554

Hi Team,

Ticket number: 984131
Problem Statement: Order delivered to wrong person
Order Date : May 4, 2020
Delivery Date: May 7, 2020
Order ID: 9781003554
Tracking ID: FP0504000953

Issue Description: Customer placed an order on 4 May, 2020 and she entered the wrong contact number.

Also, she updated that she already contacted to the customer service and updated her contact number.

However, we have asked the courier team to provide POD but did not get any response.

Also, customer is waiting for the order or refund, the total cost of the order is AED 132 and customer is having this order so far.

We have already escalated this case to concern team but did not get any response so far.

Kindly check and advise what we can do in this case.

Thank you for your help!

Regards,
Shivani

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cfb6d4ca7443e43211b6208d8313ae9c4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637313476394223453&sdata=%2FZM%2BUQJXIWA2BK7%2F02ZJY5CnNw6GD54qqk6e8lCKa2M%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Re: Refund approval request //// 9781003554
From: Prakash Iyangar <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Sun, 26 Jul 2020 11:30:01 +0000

Approved.

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cf9499e200e244510aed508d831573c00%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637313598019965823&sdata=xZrxmADPnYGE4ERx1I9VT38i1ayCumcrwdDD5X0ahk4%3D&reserved=0>
  _____

From: Jessie Caparas <[email-masked]>
Sent: Sunday, July 26, 2020 12:07:44 PM
To: Prakash Iyangar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund approval request //// 9781003554

Hi Prakash,

Need your approval below to refund the undelivered order.

From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, July 24, 2020 6:52 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval request //// 9781003554

External email sender, please take precaution.

Hi Team,

Ticket number: 984131

Problem Statement: Order delivered to wrong person

Order Date : May 4, 2020

Delivery Date: May 7, 2020

Order ID: 9781003554

Tracking ID: FP0504000953

Issue Description: Customer placed an order on 4 May, 2020 and she entered the wrong contact number., However the order was delivered on 7th of May.

The customer contacted us on 8th of May to update her contact NO after the order has been delivered.

However, we have asked the courier team to provide POD but did not get any response.

Also, customer is waiting for the order or refund, the total cost of the order is AED 132 and customer is having this order so far.

We have already escalated this case to concern team but did not get any response so far.

Kindly check and advise what we can do in this case.

Thank you for your help!

Regards,

Shivani

  _____

From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 19 July, 2020 20:57:30
Subject: Re: POD //// 9781003554

Hi Team,

Kindly check POD and advice.

The customer is irate and asking for management contact number.

Thank you for your help!

Regards,

Shivani

  _____

From: "Saikat Das" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Muzahir Abbas" <[email-masked]<mailto:[email-masked]>>, "Ashish Karini" <[email-masked]<mailto:[email-masked]>>, "Anwar P. Panery" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 19, 2020 10:24:55 AM
Subject: RE: POD //// 9781003554

Hi Team,

As per courier, order delivered.

Attached POD and earlier feedback mail.

Thanks and regards,

Saikat Das

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, July 18, 2020 9:15 PM
To: Saikat Das <[email-masked]<mailto:[email-masked]>>; Muzahir Abbas <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; Anwar P. Panery <[email-masked]<mailto:[email-masked]>>
Cc: Shivani Rani <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: POD //// 9781003554
Importance: High

External email sender, please take precaution.

Hi Team,

Kindly share with us the POD on below order.

Regards,

Fauzan

  _____

From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 15 July, 2020 21:31:07
Subject: POD //// 9781003554

Hi Team,

Ticket number: 984131
Problem Statement: Order delivered to wrong person
Order Date : May 4, 2020
Delivery Date: May 7, 2020
Order ID: 9781003554
Tracking ID: FP0504000953

Issue Description: Customer placed an order on 4 May, 2020 and she entered the wrong contact number.

Also, she updated that she already contacted to the customer service and updated her contact number.

However, we have asked the courier team to provide POD but did not get any response.

Also, customer is waiting for the order or refund, the total cost of the order is AED 132 and customer is having this order so far.

We have already escalated this case to concern team but did not get any response so far.

Kindly check and advise what we can do in this case.

Thank you for your help!

Regards,
Shivani

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cf9499e200e244510aed508d831573c00%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637313598019975818&sdata=GNT9G0ucs8Dtwp3tQl6%2F6xH9BMEHK2XSrulSdTKh8oI%3D&reserved=0>