Subject: RE: Refund Approval/ 6480151541
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Asjad Hussain <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 27 Jul 2020 06:11:07 +0000

Hi Shakeeb,

Find the attached approval.

From: Jessie Caparas <[email-masked]>
Sent: Sunday, July 26, 2020 12:01 PM
To: Shakeeb Arsalan <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Asjad Hussain <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Refund Approval/ 6480151541

Hi Shakeeb,

Will revert to you shortly.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, July 25, 2020 7:53 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Approval/ 6480151541

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 25 July, 2020 20:44:35
Subject: Refund Approval/ 6480151541

Hi Team,

Problem Statement: Refund Approval
Ticket ID: 753943
Order Date: Apr 11, 2020
Order ID: 6480151541
Item ID: 162433401 - - Disney Princess Print Short Sleeves T-shirt with Shorts
162315899 - - Solid Slides with Wrap Strap
161064022 - - Textured Strap Flip Flops
162093138 - - Plush Bedroom Slippers with Pom-Pom Detail
162340294 - - Hello Kitty Print T-shirt and Pyjama Set
AWB: S000870640459
Total Order Value: SAR 590.90

Issue Description: This KSA order has been placed on Apr 11, 2020 and was delivered on April 20, 2020. Customer reported the above mentioned items missing. Value of the missing items is SAR 145.

Customer is chasing for the refund and is insisting we get it done asap.

Case History: Customer contacted us on April 20, 2020 and the same was escalated to WH multiple times to confirm whether the items were sent or not. We have not received any update on the same yet.

Customer's History: This is customer's first order with us.

Assistance required: Request you to provide an approval of SAR 145 for the missing item and assist in closing this case.

Thank you for your help!

Regards,
Max Support Team

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Re: Refund Approval/ 6480151541
From: Prakash Iyangar <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Sun, 26 Jul 2020 11:30:12 +0000

Approved.

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C03ba8542ba6a40bc91e308d8315742de%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637313598137530263&sdata=x3iKoHX%2FxYB3ikDUGeTOx78mcBGFY%2BlXgNXliheE2DA%3D&reserved=0>
  _____

From: Jessie Caparas <[email-masked]>
Sent: Sunday, July 26, 2020 12:02:21 PM
To: Prakash Iyangar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund Approval/ 6480151541

Hi Prakash,

Need your approval on the below missing item case.

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, July 25, 2020 7:53 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Asjad Hussain <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Approval/ 6480151541

External email sender, please take precaution.

Hi Team,

Kindly assist regarding the following concern.

Regards

Shakeeb

  _____

From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 25 July, 2020 20:44:35
Subject: Refund Approval/ 6480151541

Hi Team,

Problem Statement: Refund Approval

Ticket ID: 753943

Order Date: Apr 11, 2020

Order ID: 6480151541

Item ID: 162433401 - - Disney Princess Print Short Sleeves T-shirt with Shorts

162315899 - - Solid Slides with Wrap Strap

161064022 - - Textured Strap Flip Flops

162093138 - - Plush Bedroom Slippers with Pom-Pom Detail

162340294 - - Hello Kitty Print T-shirt and Pyjama Set

AWB: S000870640459

Total Order Value: SAR 590.90

Issue Description: This KSA order has been placed on Apr 11, 2020 and was delivered on April 20, 2020. Customer reported the above mentioned items missing. Value of the missing items is SAR 145.

Customer is chasing for the refund and is insisting we get it done asap.

Case History: Customer contacted us on April 20, 2020 and the same was escalated to WH multiple times to confirm whether the items were sent or not. We have not received any update on the same yet.

Customer's History: This is customer's first order with us.

Assistance required: Request you to provide an approval of SAR 145 for the missing item and assist in closing this case.

Thank you for your help!

Regards,

Max Support Team