Subject: FW: C&C order Issue #6469446388
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: Abhilash Kuttalam <[email-masked]>, Alghamdi Mohammed <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>
Date: Mon, 27 Jul 2020 05:47:13 +0000

HI @Abhilash Kuttalam<mailto:[email-masked]>

Please find below, for your help

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Sunday, July 26, 2020 9:47 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: C&C order Issue #6469446388
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #6469446388
Order Date : Mar 11, 2020
Tracking ID: 646944638822999991
Store Code: Max60278

The order was placed on Mar 11, 2020. and as per hybris it has been collected on Mar 13, 2020. and customer claiming that he has not collected the order. also he went to the store and store team told him that its marked collected by mistake and will solve the issue soon. We have escalated to store team to check and update us the status. The store team has updated us (that the case has been handed over to Abhilash to check the details of the person who had collected as we do not have the credentials) . And till now the issue has not resolved.
Kindly check and help us to close the case asap.

Thank you for your help.

Regards,
Fauzan

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