Subject: C&C order Issue #6469446388
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 26 Jul 2020 10:46:58 -0700 (MST)

Hi Team, 

With reference to order # 6469446388 
Order Date : Mar 11, 2020 
Tracking ID: 646944638822999991 
Store Code: Max60278 

The order was placed on Mar 11, 2020 . and as per hybris it has been collected on Mar 13, 202 0. and customer claiming that he has not collected the order. also he went to the store and store team told him that its marked collected by mistake and will solve the issue soon. We have escalated to store team to check and update us the status. The store team has updated us ( that the case has been handed over to Abhilash to check the details of the person who had collected as we do not have the credentials ) . And till now the issue has not resolved. 
Kindly check and help us to close the case asap. 

Thank you for your help. 

Regards, 
Fauzan