Subject: Not shipped order / Refund approval// 6485808842
From: Algaili Ahmed <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 26 Jul 2020 07:21:34 -0700 (MST)

Hi Team 

Problem Statement : Not shipped order / Refund approval. 

Order Date : 24-Apr-2020 

Order ID: 6485808842 

Tracking ID : 45944197261 

Total Price : SAR 100.95 

Issue Description : Issue Description : The Customer placed the order on 24-Apr-2020, and it is pending since then, the order updated on the manual refund sheet due to invalid tracking 

ID, However till now the refund has not been initiated. 

Case history : The customer reached out to us on 15 of May and since then the issue was added to the manual refund sheet but no action has been taken. 

Customer's history : the customer is with us since 28/09/19 and this is his 2nd order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Algaily.