Subject: Re: Refund Approval - 1293853
From: Shakeeb Arsalan <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Sun, 26 Jul 2020 06:09:33 -0700 (MST)

Hi Nikhil, 

There is error in the RMA because somebody created one manually and marked it as NDR, then when the system updated the shipment as NDR there was glitch in the amount supposed to be refunded. 

I raised Jira to fix the issue, https://landmark.atlassian.net/browse/REL-106024 

Let me know if they don't do the needful 

Regards 
Shakeeb 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Saturday, 25 July, 2020 19:30:28 
Subject: Refund Approval - 1293853 

Dear Team, 

Problem Statement : Refund Not Processed 
Order Date : June 18, 2020 
Order ID: 6201401535 
Return Tracking ID: CRDSAL0035077220 
RMA : 23995248 
Total Price : SAR 834.08 

Issue Description : The shipment was marked NDR. 

Case History :The customer reached out to us on July 09 regarding the delivery. Manual Refund Sheet has been updated for the same. 

Customer's History : The customer has placed 2 orders with us since May 2020. 

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest. 

Regards, 
Nikhil.