Subject: RE: Refund approval //// 9782246187
From: Mohammad Shababe Quamar <[email-masked]>
To: Vaibhav Ohri <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, Shameer Checku <[email-masked]>, Sameer Koothalikutty <[email-masked]>, Sachin Maheshwari <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>, Escalations Dxbteam <[email-masked]>, Dipesh Regmi <[email-masked]>
Date: Sun, 26 Jul 2020 12:49:56 +0000

Looping @Shameer Checku<mailto:[email-masked]> @Sameer Koothalikutty<mailto:[email-masked]> Please have a look into this this, why it is pending from May 2020?

+++ @Sachin Maheshwari<mailto:[email-masked]> FYI

Thanks,
Shababe Quamar

From: Vaibhav Ohri <[email-masked]>
Sent: Sunday, July 26, 2020 4:00 PM
To: Mohammad Shababe Quamar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]>; Dipesh Regmi <[email-masked]>
Subject: RE: Refund approval //// 9782246187

Hi Shababe

We haven’t received this order from the concept.

Regards

Vaibhav Ohri
From: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 26, 2020 3:57 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund approval //// 9782246187

Looping in @Vaibhav Ohri<mailto:[email-masked]>

Please update the below mention order status, it’s pending to deliver from May 2020.

Thanks,
Shababe Quamar

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 26, 2020 3:18 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval //// 9782246187

External email sender, please take precaution.
Hi Jessie,

Please advise regarding the below concern.

Regards
Shakeeb

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 25 July, 2020 20:25:57
Subject: Refund approval  //// 9782246187

Hi Team

Problem Statement : Refund approval.

Ticket id : 1059712
Order Date : May 11, 2020
Order ID: 9782246187
Tracking ID : FP0512001357

Total Price : AED 100.10

Issue Description : The Customer placed the order on 11th of May, and it is pending  and since 12th of May the order was marked as Shipped, However still not delivered to customer.

Case history : The customer reached out to us on 28th of May and since then the issue was escalated to LMG courier and added to the manual refund sheet but no action has been taken.

Customer's history : The customer has placed this order as a guest and have only 1 order so far.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help!

Best Regards,
Shivani

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