Subject: RE: Refund approval for Missing item/// 6473498267
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shivani Rani <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 26 Jul 2020 11:02:48 +0000

Hi Fauzan,

Find the attached approval.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Saturday, July 25, 2020 9:59 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Shivani Rani <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund approval for Missing item/// 6473498267
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to get refund approval for the below case.

Regards,
Fauzan

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 25 July, 2020 20:51:46
Subject: Missing item issue /// 6473498267

Hi Team

Problem Statement : Refund approval.

Order Date : Mar 27, 2020
Delivery Date: May 21, 2020
Order ID: 6473498267
Tracking ID: S000761206845

Total price: SAR 164

Issue Description: Customer placed an order for 12 item and he reported that he has not received 10 item. However, we have shipped the all the 12 items.

The missing items are:

161048253 - - Godinger Crystal Detail Photo Frame - 3x5 inches SAR - 29
161415856 - - Textured Rectangular Photo Frame - 4x6 inches SAR - 9
161415857 - - Metallic Glazed Photo Frame - 4x6 inches SAR - 9
161041882 - - Heart Sentiment Decorative Photo Frame - 3x5 inches SAR - 14
161570870 - - Printed Travel Photo Frame - 6x4 inches SAR - 9
161415855 - - Rectangular Photo Frame - 5x7 inches SAR - 9
161012684 - - Animal Printed Tealight Holder - 10x10x8.5 cms - 2 quantity- SAR 18
161015003 - - Flower Shaped Pillar Candle Holder SAR - 9
161023998 - - Votive Tealight Holder - Set of 2 SAR - 9
161363536 - - Birch Votive Holder - 30x14x10 cms SAR - 49

Case history : The customer reached out to us on 30th of May and since then the issue was escalated to shipa and warehouse but no action has been taken.

Customer's history : The customer is with us since 23th of March with 10 completed orders with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help!

Best Regards,
Shivani

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Subject: Re: Refund approval for Missing item/// 6473498267
From: Mike Bermingham <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Sun, 26 Jul 2020 10:56:26 +0000

please refund

Mike Bermingham
Head of Omni Channel Lifestyle
w:  Lifestyleshops.com
m: +971563692571
t: +97145176532

  _____

From: Jessie Caparas <[email-masked]>
Sent: July 26, 2020 2:44 PM
To: Mike Bermingham <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund approval for Missing item/// 6473498267

Hi Mike,

The below items are missing worth SAR 164 and we need your approval to refund.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Saturday, July 25, 2020 9:59 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Shivani Rani <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund approval for Missing item/// 6473498267
Importance: High

External email sender, please take precaution.

Hi Team,

Kindly assist us to get refund approval for the below case.

Regards,

Fauzan

  _____

From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 25 July, 2020 20:51:46
Subject: Missing item issue /// 6473498267

Hi Team

Problem Statement : Refund approval.

Order Date : Mar 27, 2020
Delivery Date: May 21, 2020
Order ID: 6473498267
Tracking ID: S000761206845

Total price: SAR 164

Issue Description: Customer placed an order for 12 item and he reported that he has not received 10 item. However, we have shipped the all the 12 items.

The missing items are:

161048253 - - Godinger Crystal Detail Photo Frame - 3x5 inches SAR - 29
161415856 - - Textured Rectangular Photo Frame - 4x6 inches SAR - 9
161415857 - - Metallic Glazed Photo Frame - 4x6 inches SAR - 9
161041882 - - Heart Sentiment Decorative Photo Frame - 3x5 inches SAR - 14
161570870 - - Printed Travel Photo Frame - 6x4 inches SAR - 9
161415855 - - Rectangular Photo Frame - 5x7 inches SAR - 9
161012684 - - Animal Printed Tealight Holder - 10x10x8.5 cms - 2 quantity- SAR 18
161015003 - - Flower Shaped Pillar Candle Holder SAR - 9
161023998 - - Votive Tealight Holder - Set of 2 SAR - 9
161363536 - - Birch Votive Holder - 30x14x10 cms SAR - 49

Case history : The customer reached out to us on 30th of May and since then the issue was escalated to shipa and warehouse but no action has been taken.

Customer's history : The customer is with us since 23th of March with 10 completed orders with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help!

Best Regards,
Shivani