Subject: RE: Refund Approval - Ticket ID 1174068
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 26 Jul 2020 10:47:24 +0000

Hi Fauzan,

Please raise a JIRA to process the RMA for this order.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Saturday, July 25, 2020 9:39 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund Approval - Ticket ID 1174068
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly help us to get refund approval for below case.

Regards,
Fauzan

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 25 July, 2020 22:32:43
Subject: Refund Approval - Ticket ID 1174068

Dear Team,

Problem Statement : Refund Not Processed
Order Date : May 21, 2020
Order ID: 6493256738
Return Tracking ID: FP05280001113 (NDR)
RMA : 33905275
Total Price : SAR 214.00.00

Issue Description : The items were not delivered to the customer and the refund is not processed yet.

Case History :The customer reached out to us on June 08 asking us to correct his mobile number for the order. Many escalations have been sent to Conloc team but they have not reverted back and Manual Refund Sheet has been updated as well.

Customer's History : This was customer's 3rd order with us since April 2020.

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest.

Regards,
Nikhil.

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