Subject: RE: Refund approval #6472951228
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>
Date: Sun, 26 Jul 2020 10:13:47 +0000

Hi Fauzan,

Please create a JIRA and let them process the RMA. The below items have been received:

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Sunday, July 26, 2020 2:03 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeel Ahmad Hajam <[email-masked]>
Subject: Refund approval #6472951228
Importance: High

External email sender, please take precaution.
Hi Team

Problem Statement: Refund approval.

Ticket ID: 923109
Order Date:   Mar 26, 2020
Order ID:  6472951228
Return Tracking ID: 45764601945
RMA: 23865553
Total Price: SAR108.59

Issue Description: Customer has returned two items under AWB: 45764601945 and it has been delivered to Conloc on 22 Apr 2020

Case history: Customer has emailed us on 5 May 2020.That the items has been collected when will get the refund. we have added the details to Manual refund sheet. and escalated to Conloc to process the RMA. But we have not got any response.

Customer's history:  Customer has 2 completed order.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Fauzan
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