Subject: Refund Approval
From: Mohammad Shafeeque <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 26 Jul 2020 03:11:17 -0700 (MST)

Hi Team, 

Problem Statement:Refund Approval 
​ 
Ticket No: 1217104 
Order Date : 29/05/2020 

Order ID: 6495016243 
Tracking ID: CRDSAL0023155120 
​Refund amount : 170.1 SAR 
Issue Description: Customer placed order on 29/05/2020 and till now he/she has not received the order. As per the hybris the order is shipped. As per tracking details the order is returned to the origin. We escalated to the Saudi post on 18 Jun 2020 but no action has been taken and conloc confirmed that they did not receive the order yet. 
​ 
Customer's history : the customer is with us since 4/13/20 and this is his second order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Shafeeque