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Date: Sun, 26 Jul 2020 03:03:24 -0700 (MST)

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Subject: Refund approval #6472951228
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>
Date: Sun, 26 Jul 2020 03:03:19 -0700 (MST)

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 923109 
Order Date: Mar 26, 2020 
Order ID: 6472951228 
Return Tracking ID: 45764601945 
RMA : 23865553 
Total Price: SAR 108.59 
Issue Description : Customer has returned two items under AWB: 45764601945 and it has been delivered to Conloc on 22 Apr 2020 

Case history: Customer has emailed us on 5 May 2020 . That the items has been collected when will get the refund. we have added the details to Manual refund sheet. and escalated to Conloc to process the RMA. But we have not got any response. 

Customer's history : Customer has 2 completed order. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards, 
Fauzan