Subject: Re: Refund approval./ 6485264303
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Malik Ismail <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Asjad Hussain <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 26 Jul 2020 02:18:19 -0700 (MST)

Hi Jessie, 

Yes we did, they never reverted back, 

From: "Jessie Caparas" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Malik Ismail" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Asjad Hussain" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, 26 July, 2020 12:47:58 
Subject: RE: Refund approval./ 6485264303 

Hi Shakeeb, 

Did we ask the courier team for a POD? 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Saturday, July 25, 2020 8:23 PM 
To: Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Asjad Hussain <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Refund approval./ 6485264303 

External email sender, please take precaution. 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 

Shakeeb 

From: "Asjad Hussain" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 24 July, 2020 18:06:15 
Subject: Refund approval./ 6485264303 

Hi Team 

Problem Statement : Refund approval. 

Ticket id : 787008 

Order Date : Apr 23, 2020 

Order ID: 6485264303 

Tracking ID : S001037308826 

Total Price : SAR488.00 

Issue Description : The Customer placed the order on Apr 23, 2020 , and it is pending since then, On 03/05/2020 the order was marked as delivered , However the customer is complaining that he has not received the order and has confirmed with us that he has provided the correct number in the address. 

Case history : The customer reached out to us on 24 Apr 2020 and since then the issue was escalated the shipa but we got no response from them . 

Customer's history : the customer is with us since 4/23/20 and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 

Asjad. 

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