Subject: Refund Approval #6476999180
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 26 Jul 2020 01:38:53 -0700 (MST)

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 894511 
Order Date: Apr 3, 2020 
Order ID: 6476999180 
Return Tracking ID: 45944199840 
RMA : 23930554 
Total Price: SAR138.6 
Issue Description : Customer has returned two items under AWB: 45944199840 and it has been delivered to Conloc on 30 Apr 2020 

Case history: Customer has emailed us on 12 May 2020. That the items has been collected when will get the refund. we have added the details to Manual refund sheet. and escalated to Conloc to process the RMA. But we have not got any response. 

Customer's history : Customer is with us since 2019 and has 5 completed order. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards, 
Fauzan