Subject: RE: Missing items #6476927759
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Haithm Saeed <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 26 Jul 2020 08:29:31 +0000

Hi Seeta,

Will revert shortly.

From: Seeta Seeta <[email-masked]>
Sent: Sunday, July 26, 2020 11:29 AM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Haithm Saeed <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Missing items #6476927759
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to the order number 6476927759, the customer placed the order for 3 items and as per hybris all items have been delivered to the customer. However, the customer is complaining about 1 missing item which is 162037462 - - Juniors Coral Rocker with Canopy SAR 199.

We have already escalated the case to the concerned team but we didn't receive any update. Please check this case and let us know what action do we need to take in this case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "ArishLaila" <[email-masked]<mailto:[email-masked]>>, "Ramesh Gottimukkala" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Haithm Saeed" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Sachin Maheshwari" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 21 July, 2020 14:13:55
Subject: Missing items #6476927759

Hi Team,

Kindly assist us on below case.

Regards,
Fauzan

________________________________
From: "Haithm Saeed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 7 June, 2020 04:48:55
Subject: Missing items

Hi Team,

Problem Statement: Missing items
Order Date :Apr 3, 2020
Order ID:6476927759
Tracking ID:45762055463
Assistance Required: Need missing item
Issue Description: Customer placed order for 3 items but as per the customer she has only received 2 items,

The missing item is 162037462 - - Juniors Coral Rocker with Canopy

Regards
,HAITHM SAEED

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