Subject: RE: Late Delivery/8389366473
From: Youraj Kinhikar <[email-masked]>
To: Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Srg Jahra <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Asjad Hussain <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 26 Jul 2020 08:16:19 +0000

Dear @Jessie Caparas<mailto:[email-masked]>,

PFA mail fyr.

@Srg Jahra<mailto:[email-masked]> Follow up on clearing orders

Regards
Youraj

From: Jessie Caparas <[email-masked]>
Sent: 26 July 2020 11:00
To: Shakeeb Arsalan <[email-masked]>; Youraj Kinhikar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Asjad Hussain <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Late Delivery/8389366473
Importance: High

Hi @Youraj Kinhikar<mailto:[email-masked]>

Please help check if this order is physically in the store.

Store code: Splash21117

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, July 25, 2020 8:09 PM
To: Youraj Kinhikar <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Delivery/8389366473

External email sender, please take precaution.
Hi Youraj,

Order Date : Jun 25, 2020
Order ID: 8389366473
Tracking ID: 838936647330999991
Assistance Required: Need Urgent Delivery

Please confirm if the order has been received physically at the store ?

Regards
Shakeeb

________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 14 July, 2020 20:05:20
Subject: Late Delivery/8389366473

Hi Team,

Problem Statement:(Late Delivery)
Order Date : Jun 25, 2020
Order ID: 8389366473
Tracking ID: 838936647330999991
Assistance Required: Need Urgent Delivery

Issue Description: The order was placed on Jun 25, 2020 but the order is still not ready for pick up.
kindly check and do the needful.

Regards,
Asjad.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Late Delivery/8389366473
From: Srg Jahra <[email-masked]>
To: Youraj Kinhikar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Asjad Hussain <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 26 Jul 2020 07:27:22 +0000

Dear Sir,

With reference to trailing mail, Order has been delivered to customer.

Due to Container id error we were unable to receive order in Sahla, for Same SR has been raised – INC0791343.

Please refer attached mail and screen shot.

Regards

Viren

From: Youraj Kinhikar
Sent: Saturday, July 25, 2020 7:38 PM
To: Shakeeb Arsalan <[email-masked]>; Srg Jahra <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Asjad Hussain <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Late Delivery/8389366473

@Srg Jahra<mailto:[email-masked]>Viren

Please revert on priority

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: 25 July 2020 19:37
To: Youraj Kinhikar <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Delivery/8389366473

External email sender, please take precaution.

Sorry for not mentioning that.

It is : Splash21117

  _____

From: "youraj kinhikar" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 25 July, 2020 21:45:53
Subject: RE: Late Delivery/8389366473

Store code please

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: 25 July 2020 19:09
To: Youraj Kinhikar <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Delivery/8389366473

External email sender, please take precaution.

Hi Youraj,

Order Date : Jun 25, 2020

Order ID: 8389366473

Tracking ID: 838936647330999991

Assistance Required: Need Urgent Delivery

Please confirm if the order has been received physically at the store ?

Regards
Shakeeb

  _____

From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 14 July, 2020 20:05:20
Subject: Late Delivery/8389366473

Hi Team,

Problem Statement:(Late Delivery)

Order Date : Jun 25, 2020

Order ID: 8389366473

Tracking ID: 838936647330999991

Assistance Required: Need Urgent Delivery

Issue Description: The order was placed on Jun 25, 2020 but the order is still not ready for pick up.

kindly check and do the needful.

Regards,

Asjad.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyouraj.kinhikar%40landmarkgroup.com%7C74b0dda6bcea491d6c7b08d831355662%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637313452436081955&sdata=0gsQqPqoHxFCAAFN5xfSS0v0bdo%2Bb1rtaec1fOUu9s0%3D&reserved=0>

Subject: RE: Urgent complaint 8389366473
From: Srg Jahra <[email-masked]>
To: Wafaa Fawareh <[email-masked]>, Youraj Kinhikar <[email-masked]>, Jessie Caparas <[email-masked]>, ecom cpkuwait <[email-masked]>, Midhun Madhu <[email-masked]>, Ali Mkhaimer <[email-masked]>
Cc: ccbackoffice <[email-masked]>, Escalations Dxbteam <[email-masked]>, ccwebteam <[email-masked]>
Date: Tue, 7 Jul 2020 12:39:44 +0000

Dear Team,

Order has been delivered to customer.

Regards

Viren

From: Wafaa Fawareh [mailto:[email-masked]]
Sent: Tuesday, July 07, 2020 3:39 PM
To: Youraj Kinhikar <[email-masked]>; Srg Jahra <[email-masked]>; Jessie Caparas <[email-masked]>; ecom cpkuwait <[email-masked]>; Midhun Madhu <[email-masked]>; Ali Mkhaimer <[email-masked]>
Cc: ccbackoffice <[email-masked]>; Escalations Dxbteam <[email-masked]>; ccwebteam <[email-masked]>
Subject: RE: Urgent complaint 8389366473
Importance: High

External email sender, please take precaution.

Dear Team,

Any updates on the below the customer wants the order by today, and she is waiting for an update.

Regards,

From: Youraj Kinhikar [mailto:[email-masked]]
Sent: Tuesday, July 7, 2020 12:32 PM
To: Srg Jahra; Jessie Caparas; Wafaa Fawareh; ecom cpkuwait; Midhun Madhu; Ali Mkhaimer
Cc: ccbackoffice; Escalations Dxbteam; ccwebteam
Subject: Re: Urgent complaint 8389366473

@Srg Jahra<mailto:[email-masked]>  please call and check

Get Outlook for Android<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fghei36&data=02%7C01%7Csrg.jahra%40landmarkgroup.com%7C6ab77f9043dc45e00e8b08d82272aed1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637297223257918367&sdata=7aKIOmhE6rG27hoUgiNgLQHOq7J95vU083%2BGEXKYV%2BA%3D&reserved=0>

  _____

From: Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 7, 2020 12:17:22 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Srg Jahra <[email-masked]<mailto:[email-masked]>>; Youraj Kinhikar <[email-masked]<mailto:[email-masked]>>; Wafaa Fawareh <[email-masked]<mailto:[email-masked]>>; ecom cpkuwait <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Cc: ccbackoffice <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; ccwebteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Urgent complaint 8389366473

External email sender, please take precaution.

Dear All,

The customer confirmed she visited the store but they informed her that there is no items for her.

Best Regards,

Ali Al Mkhaimer
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +962 79 175 7169

E: mailto:[email-masked]

www.crystel.co<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.crystel.co%2F&data=02%7C01%7Csrg.jahra%40landmarkgroup.com%7C6ab77f9043dc45e00e8b08d82272aed1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637297223257923347&sdata=udph8%2BVleXpKbsc5liwiMVm9PLrJUlq21M%2FagqKjma0%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F538477%3Ftrk%3Dtyah%26trkInfo%3DclickedVertical%253Acompany%252CclickedEntityId%253A538477%252Cidx%253A2-1-9%252CtarId%253A1465818676745%252Ctas%253Acrystel&data=02%7C01%7Csrg.jahra%40landmarkgroup.com%7C6ab77f9043dc45e00e8b08d82272aed1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637297223257923347&sdata=4VbyaIfU1AU3bJLTuJHMac7HudrQXxVM6EDZE8kaAw0%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FCrystel.co&data=02%7C01%7Csrg.jahra%40landmarkgroup.com%7C6ab77f9043dc45e00e8b08d82272aed1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637297223257933337&sdata=FXkRJfsLQomlDjlZK9dM7z2x%2BkONNDXCTcduZogr89s%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FCrystelCo&data=02%7C01%7Csrg.jahra%40landmarkgroup.com%7C6ab77f9043dc45e00e8b08d82272aed1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637297223257933337&sdata=P8DavAmj2DQS4jZ5IP35g%2FmqUhQbr53ylJ4S75lkvYc%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCIlmC47mnFyc58kjUCMkByQ&data=02%7C01%7Csrg.jahra%40landmarkgroup.com%7C6ab77f9043dc45e00e8b08d82272aed1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637297223257938327&sdata=hxRrZdpookKkxYTvjmnQPSfH9VZwrdDx1OwK7EanPfo%3D&reserved=0>

From: Jessie Caparas [mailto:[email-masked]]
Sent: Tuesday, July 7, 2020 11:22 AM
To: Srg Jahra; Youraj Kinhikar; Wafaa Fawareh; ecom cpkuwait; Midhun Madhu
Cc: ccbackoffice; Escalations Dxbteam; ccwebteam
Subject: RE: Urgent complaint 8389366473

Thanks team.

FYI @Wafaa Fawareh<mailto:[email-masked]> inform the customer

From: Srg Jahra <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 6, 2020 6:43 PM
To: Youraj Kinhikar <[email-masked]<mailto:[email-masked]>>; Wafaa Fawareh <[email-masked]<mailto:[email-masked]>>; ecom cpkuwait <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: ccbackoffice <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; ccwebteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Urgent complaint 8389366473

Dear Sir,

We have found the items and informed to customer for pickup.

Regards

Virern

From: Youraj Kinhikar
Sent: Monday, July 06, 2020 1:35 PM
To: Srg Jahra <[email-masked]<mailto:[email-masked]>>; Wafaa Fawareh <[email-masked]<mailto:[email-masked]>>; ecom cpkuwait <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: ccbackoffice <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; ccwebteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Urgent complaint 8389366473

@Srg Jahra<mailto:[email-masked]> please confirm

Get Outlook for Android<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fghei36&data=02%7C01%7Csrg.jahra%40landmarkgroup.com%7C6ab77f9043dc45e00e8b08d82272aed1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637297223257943320&sdata=RRz1qRapvuLlGyDuOvtczXaFwd3W3KmkC%2BD9kppka%2B8%3D&reserved=0>

  _____

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 6, 2020 1:21:03 PM
To: Wafaa Fawareh <[email-masked]<mailto:[email-masked]>>; ecom cpkuwait <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Youraj Kinhikar <[email-masked]<mailto:[email-masked]>>
Cc: ccbackoffice <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; ccwebteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Urgent complaint 8389366473

@Youraj Kinhikar<mailto:[email-masked]>

Can you please help check if this item is received in the store physically?

Order date is June 25.

From: Wafaa Fawareh <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 6, 2020 1:12 PM
To: ecom cpkuwait <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Cc: ccbackoffice <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; ccwebteam <[email-masked]<mailto:[email-masked]>>
Subject: Urgent complaint 8389366473
Importance: High

External email sender, please take precaution.

Dear Team,

This is an urgent complaint, the customer keeps calling and so upset regarding the delay.

Kindly check and advice when the subjected order will be shipped and delivered to the selected store Splash21117.

Regards,

Wafa'a Al Fawareh

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Csrg.jahra%40landmarkgroup.com%7C6ab77f9043dc45e00e8b08d82272aed1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637297223257948308&sdata=gwMQt2hxRywF7WMWVkuljM0phRgoO6DdZd735mdewNk%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Csrg.jahra%40landmarkgroup.com%7C6ab77f9043dc45e00e8b08d82272aed1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637297223257953300&sdata=sy1Upz0tvUpXR4tIOgUnhuuquFFzcsXdx6mjWRrQloI%3D&reserved=0>