Subject: Re: refund request
From: Seeta Seeta <[email-masked]>
To: Ali Atef <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 26 Jul 2020 01:07:06 -0700 (MST)

Hi Atef, 

If you check the payment transaction the order is marked as cancelled and the authorisation has been cancelled, so inform the customer same and resolve the case. 

Payment Transactions 

Time 
Type 
Request id 
Amount 
Transaction status 
Transaction status details 

+ 
	
7/21/20 11:38 PM 
	
AUTHORIZATION 
	
8393519157 
	
KWD29.75 
	
ACCEPTED 
	
T72242 

+ 
	
7/21/20 11:46 PM 
	
CANCEL 
	
8393519157 
	
KWD29.75 
	
ACCEPTED 
	
SUCCESFULL 

Thanks & Regards, 
Seeta Kunwar 

From: "Ali Atef" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, 22 July, 2020 12:43:05 
Subject: refund request 

Hi Team, 

With reference to Order #8393519157 
Order Status:Cancelled 
Hybris Ticket : 1320773 

The order has been cancelled and the payment has been done successfully, till now the refund not processed, kindly check and do the needful. 

Regards, 
Atef