Subject: Refund approval #6487869503
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 26 Jul 2020 01:00:41 -0700 (MST)

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 890471 
Order Date: May 1, 2020 
Order ID: 6487869503 
Tracking ID: FP05030001511 
Total Price: SAR189.90 
Issue Description : As per hybris the order is delivered on May 4, 2020. But customer claiming that he has not received the order. 

Case history : Customer emailed us on May 4, 2020. the i have not received my order and i got message that the order has been delivered. we have escalated many times to LMG team to update us with POD but we have not got any update from them. and customer is chasing us for the order or refund. 

Customer's history : Customer is with us since 2019. and has 4 completed order. and this is the first complain from customer. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards, 
Fauzan