Subject: RE: Refund Approval/ 6474386057
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Asjad Hussain <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 26 Jul 2020 07:10:10 +0000

Hi Shakeeb,

Will revert to you shortly on this.

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, July 25, 2020 8:32 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Asjad Hussain <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Approval/ 6474386057

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 24 July, 2020 21:14:33
Subject: Refund Approval/ 6474386057

Hi Team,

Problem Statement: Refund Approval

Ticket ID: 941701
Order Date: Mar 29, 2020
Order ID: 6474386057
AWB: S001021725012 , S001021572998
Total Order Value: SAR 1,060

Issue Description: This KSA order has been placed on March 29, 2020 and no update on tracking since then. The order status is still showing shipped and the refund has still not been processed. As per courier response they never received the items from us.

Customer is chasing for the refund and is insisting we get it done asap.

Case History: Customer contacted us on May 07, 2020 and the same was escalated to WH multiple times without getting any answer. It was then placed on manual refund sheet. No action has been taken on the refund sheet for this order.

Customer's History: This is customer's first order order with us.

Assistance Required: Request you to provide an approval of SAR 1,060 as well as assist in marking this Lost in Transit/warehouse so that we can close this case.

Thank you for your help!

Regards,
Centrepoint Support Team

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