Subject: RE: Refund Approval/ 8377068246
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Asjad Hussain <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 26 Jul 2020 07:07:36 +0000

Hi Shakeeb,

Go ahead raise a JIRA and have them process this RMA (its already NDR)

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, July 25, 2020 8:35 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Asjad Hussain <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Approval/ 8377068246

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 24 July, 2020 21:18:42
Subject: Refund Approval/ 8377068246

​Hi Team,

Problem Statement: Refund Approval

Ticket ID: 934430
Order Date: Apr 11, 2020
Order ID: 8377068246
AWB: 100041341344
Total Order Value: KWD 149.07

Issue Description: This Kuwait order has been placed on Apr 11, 2020 and was marked NDR on June 18, 2020. The order status is NDR and the tracking shows Void since May 17, 2020. The refund has still not been processed.

Customer is chasing for the refund and is insisting we get it done asap.

Case History: Customer contacted us on May 06, 2020 and the same was escalated to Postaplus multiple times. It was then placed on manual refund sheet. No action has been taken on the refund sheet for this order.

Customer's History: This is customer's first order order with us.

Assistance Required: Request you to provide an approval of KWD 149.07 so that we can close this case.

Thank you for your help!

Regards,
Centrepoint Support Team

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