Subject: RE: Refund approval "6466624133"
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Sisodia <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 26 Jul 2020 07:02:54 +0000

Hi Seeta,

Go ahead and raise a JIRA to process the refund.

Don’t forget to mention that return AWB.

From: Seeta Seeta <[email-masked]>
Sent: Sunday, July 26, 2020 9:55 AM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Abhishek Sisodia <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval "6466624133"
Importance: High

External email sender, please take precaution.
Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 22 July, 2020 23:26:34
Subject: Re: Refund approval "6466624133"

Hi Team,

Please escalate this too for the refund approval.

Thanks & regards,
Abhishek Sisodia
________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 20, 2020 7:41:08 PM
Subject: Refund approval "6466624133"

Hi Team

Problem Statement: Refund approval.

Ticket ID: 1125528
Order Date:  Feb 21, 2020
Order ID: 6466624133
Tracking ID: 34122504962597
Total Price: SAR 130.83

Issue Description: The customer raised a return request for 03 items and the item has been delivered back to the warehouse successfully. Status of refund is in SUBMITTED_TO_WAREHOUSE.

Case history: The customer reached out to us on the 1st of June and since then the issue was added to the manual refund sheet but no action has been taken.

Customer's history: the customer is with us since November 2018 and has 80-100 orders with us.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,
Abhishek Sisodia

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