Subject: Refund approval for Missing item/// 6473498267
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shivani Rani <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 25 Jul 2020 10:58:54 -0700 (MST)

Hi Team, 

Kindly assist us to get refund approval for the below case. 

Regards, 
Fauzan 

From: "Shivani Rani" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 25 July, 2020 20:51:46 
Subject: Missing item issue /// 6473498267 

Hi Team 

Problem Statement : Refund approval. 

Order Date : Mar 27, 2020 
Delivery Date: May 21, 2020 
Order ID: 6473498267 
Tracking ID: S000761206845 

Total price: SAR 164 

Issue Description: Customer placed an order for 12 item and he reported that he has not received 10 item. However, we have shipped the all the 12 items. 

The missing items are: 

161048253 - - Godinger Crystal Detail Photo Frame - 3x5 inches SAR - 29 
161415856 - - Textured Rectangular Photo Frame - 4x6 inches SAR - 9 
161415857 - - Metallic Glazed Photo Frame - 4x6 inches SAR - 9 
161041882 - - Heart Sentiment Decorative Photo Frame - 3x5 inches SAR - 14 
161570870 - - Printed Travel Photo Frame - 6x4 inches SAR - 9 
161415855 - - Rectangular Photo Frame - 5x7 inches SAR - 9 
161012684 - - Animal Printed Tealight Holder - 10x10x8.5 cms - 2 quantity- SAR 18 
161015003 - - Flower Shaped Pillar Candle Holder SAR - 9 
161023998 - - Votive Tealight Holder - Set of 2 SAR - 9 
161363536 - - Birch Votive Holder - 30x14x10 cms SAR - 49 

Case history : The customer reached out to us on 30th of May and since then the issue was escalated to shipa and warehouse but no action has been taken. 

Customer's history : The customer is with us since 23th of March with 10 completed orders with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Thank you for your help! 

Best Regards, 
Shivani