Subject: Re: KNET( not shipped order)//1138408// 8379902593
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Ala Hamood <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 25 Jul 2020 10:53:57 -0700 (MST)

Hi Ala. 

Kindly escalate the issue as refund approval as the order is not shipped we have to mark the order as not delivered / lost in transit by escalating the issue with the complete details 

Regards, 
Fauzan 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 21 July, 2020 02:06:12 
Subject: KNET( not shipped order)//1138408// 8379902593 

Hi Team 

Problem Statement: not shipped order 

Order Date : Apr 26, 2020 
ticket id : 1138408 
Order ID: [ callto:8379952965 | 8379902593 ] 
Total Price:KWD84.60 
Identifier: KNET 
Assistance Required: Need to check and refund 

Issue Description: The order is not shipped from wh but the amount is captured in Payment Transactions but the customer is demanding refund so we request to check this your priority basis 

Best Regards 
Ala Aldin f