Subject: C&C order issue // 9791985246
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Shivani Rani <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 25 Jul 2020 10:40:36 -0700 (MST)

Hi Team, 

Kindly assist us on below case as we can not contact ShoeMart store team. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Shivani Rani" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 25 July, 2020 21:48:01 
Subject: C&C order issue // 9791985246 

Hi Team 

Problem Statement : C&C Order issue 

Ticket id : 1303850 
Order Date : Jul 11, 2020 
Order ID: 9791985246 
Store code: ShoeMart21452 
Tracking ID : 979198524699990001 

Issue Description : The Customer placed an order on 11th of July and it is ready for pick up at store. However, customer reported that he went to store to collect the order but the store was closed. 

We request you to please check and advice what we can do in this case. 

Thank you for your help! 

Best Regards, 
Shivani