Subject: Refund Approval - Ticket ID 1174068
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 25 Jul 2020 10:38:44 -0700 (MST)

Hi Team, 

Kindly help us to get refund approval for below case. 

Regards, 
Fauzan 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Saturday, 25 July, 2020 22:32:43 
Subject: Refund Approval - Ticket ID 1174068 

Dear Team, 

Problem Statement : Refund Not Processed 
Order Date : May 21, 2020 
Order ID: 6493256738 
Return Tracking ID: FP05280001113 (NDR) 
RMA : 33905275 
Total Price : SAR 214.00.00 

Issue Description : The items were not delivered to the customer and the refund is not processed yet. 

Case History :The customer reached out to us on June 08 asking us to correct his mobile number for the order. Many escalations have been sent to Conloc team but they have not reverted back and Manual Refund Sheet has been updated as well. 

Customer's History : This was customer's 3rd order with us since April 2020. 

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest. 

Regards, 
Nikhil.