Subject: Re: Refund Approval/ 8377068246
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Asjad Hussain <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 25 Jul 2020 09:34:58 -0700 (MST)

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 24 July, 2020 21:18:42 
Subject: Refund Approval/ 8377068246 

​Hi Team, 

Problem Statement: Refund Approval 

Ticket ID: 934430 
Order Date: Apr 11, 2020 
Order ID: 8377068246 
AWB: 100041341344 
Total Order Value: KWD 149.07 

Issue Description: This Kuwait order has been placed on Apr 11, 2020 and was marked NDR on June 18, 2020. The order status is NDR and the tracking shows Void since May 17, 2020. The refund has still not been processed. 

Customer is chasing for the refund and is insisting we get it done asap. 

Case History: Customer contacted us on May 06, 2020 and the same was escalated to Postaplus multiple times. It was then placed on manual refund sheet. No action has been taken on the refund sheet for this order. 

Customer's History: This is customer's first order order with us. 

Assistance Required: Request you to provide an approval of KWD 149.07 so that we can close this case. 

Thank you for your help! 

Regards, 
Centrepoint Support Team