Subject: Re: Refund Approval/ 6474386057
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Asjad Hussain <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 25 Jul 2020 09:32:27 -0700 (MST)

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 24 July, 2020 21:14:33 
Subject: Refund Approval/ 6474386057 

Hi Team, 

Problem Statement: Refund Approval 

Ticket ID: 941701 
Order Date: Mar 29, 2020 
Order ID: 6474386057 
AWB: S001021725012 , S001021572998 
Total Order Value: SAR 1,060 

Issue Description: This KSA order has been placed on March 29, 2020 and no update on tracking since then. The order status is still showing shipped and the refund has still not been processed. As per courier response they never received the items from us. 

Customer is chasing for the refund and is insisting we get it done asap. 

Case History: Customer contacted us on May 07, 2020 and the same was escalated to WH multiple times without getting any answer. It was then placed on manual refund sheet. No action has been taken on the refund sheet for this order. 

Customer's History: This is customer's first order order with us. 

Assistance Required: Request you to provide an approval of SAR 1,060 as well as assist in marking this Lost in Transit/warehouse so that we can close this case. 

Thank you for your help! 

Regards, 
Centrepoint Support Team