Subject: Re: refund approval/ 8373103371
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Asjad Hussain <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 25 Jul 2020 09:19:51 -0700 (MST)

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 24 July, 2020 17:43:41 
Subject: refund approval/ 8373103371 

Hi Team 
Problem Statement : Refund approval. 

Ticket id : 555722 

Order Date : Mar 16, 2020 
Order ID: 8373103371 
Tracking ID : 100040740346 

Total Price : KWD 27.74 

Issue Description : The Customer placed the order on Mar 16, 2020 , and it is pending since then, the status of the shipment is shipped. 
Case history : The customer reached out to us on 22 Mar 2020 and since then the issue was added to the manual refund sheet but no action has been taken. 

Customer's history : the customer is with us since 3/16/20 and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Best Regards 
Asjad