Subject: Refund Approval/ 647528994
From: Asjad Hussain <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 25 Jul 2020 08:19:03 -0700 (MST)

Hi Team, 

Problem Statement: Refund Approval 

Ticket ID: 692172 
Order Date: March 31, 2020 
Order ID: 6475289946 
Item ID: 160810884 - - Juniors Foosball Table 
AWB: 290082837443 
Total Order Value: SAR 1,288 

Issue Description: This KSA order has been placed on March 31, 2020 and was delivered on April 12, 2020. Customer reported the above mentioned item missing. Value of the missing item is SAR 289. 

Customer is chasing for the refund and is insisting we get it done asap. 

Case History: Customer contacted us on April 13, 2020 and the same was escalated to WH multiple times. It was then escalated via email for the same. We have not received any update on the same yet. 

Customer's History: This is customer's first order with us. 

Assistance required: Request you to provide an approval of SAR 289 for the missing item and assist in closing this case. 

Thank you for your help! 

Regards, 
Centrepoint Support Team