Subject: Refund approval #6477674791
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 25 Jul 2020 07:59:19 -0700 (MST)

Hi Team, 

Problem Statement : Refund approval. 
Ticket id : 708197 
Order Date : Apr 5, 2020 
Order ID: [ callto:6449604004 | 6477674791 ] (Max Concept) 
Return Tracking ID : 45943164481 
Total Price : SAR 255.6 

Issue Description : Customer has return the items under AWB () and it has been collected and delivered to warehouse by Aramex on 12 May 2020 
Case history : Customer emailed us to know the return status on 11 May 2020, And we have updated him that the items is on the way to warehouse. We have added the details to Manual refund sheet, and escalated to Conloc to process the refund but have not get any update 
Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue as the case is pending since long time. 
Regards, 
Fauzan