Subject: Refund approval //// 9782246187
From: Shivani Rani <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 25 Jul 2020 07:55:57 -0700 (MST)

Hi Team 

Problem Statement : Refund approval. 

Ticket id : 1059712 
Order Date : May 11, 2020 
Order ID: 9782246187 
Tracking ID : FP0512001357 

Total Price : AED 100.10 

Issue Description : The Customer placed the order on 11 th of May , and it is pending and since 12 th of May the order was marked as Shipped, However still not delivered to customer. 

Case history : The customer reached out to us on 28 th of May and since then the issue was escalated to LMG courier and added to the manual refund sheet but no action has been taken. 

Customer's history : The customer has placed this order as a guest and have only 1 order so far. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Thank you for your help! 

Best Regards, 
Shivani