Subject: Re: Refund approval #6486980033
From: Manish Kumar <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 25 Jul 2020 07:14:56 -0700 (MST)

Please note that the issue has not been resolved yet. 

From: "Manish Kumar" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, 20 July, 2020 18:37:33 
Subject: Re: Refund approval #6486980033 

Please forward it to the concerned team for further update. 

From: "Manish Kumar" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 19 July, 2020 19:26:17 
Subject: Re: Refund approval #6486980033 

Please note that the customer is still chasing us for a refund. 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "prakash iyangar" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, 15 July, 2020 21:46:30 
Subject: Re: Refund approval #6486980033 

Hi Prakash, 

Waiting for your advice to close the issue. 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "prakash iyangar" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 10 July, 2020 14:10:17 
Subject: Re: Refund approval #6486980033 

Hi Prakash 

Any update? 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "prakash iyangar" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, 30 June, 2020 21:51:29 
Subject: Re: Refund approval #6486980033 

Hi Prakash. 

With reference to order # 6486980033 
Tracking ID: S001142666968 

Customer claiming that he has not received the order. and the status of the shipment is (Package Returned) on 06/06/2020 We have escalated may times to Shipa team to update us the status of the shipment but we have not got any update. 
Kindly advice us if we can manually refund for the order. 

Regards, 
Fauzan 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "prakash iyangar" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, 24 June, 2020 19:23:21 
Subject: Refund approval #6486980033 

Hi Team. 

With reference to order # 6486980033 
Tracking ID: S001142666968 

Customer claiming that he has not received the order. and the status of the shipment is ( Package Returned ) on 06/06/2020 We have escalated may times to Shipa team to update us the status of the shipment but we have not got any update. 
Kindly advice us if we can manually refund for the order. 

Regards, 
Fauzan 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "support" <[email-masked]>, "Aessam" <[email-masked]>, "nali" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, 20 June, 2020 20:58:35 
Subject: Re: Proof of delivery: Case id - 1050119 Order Number: 6486980033 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 30 May, 2020 16:32:20 
Subject: Proof of delivery: Case id - 1050119 Order Number: 6486980033 

Hi Team, 

Any update on the below concern? 

Please let us know the current status of the below shipment and also do let us know where is the shipment at this moment. 

Problem statement - The customer has reported that he had not received his shipment. 

Case id - 1050119 
Order Number: 6486980033 
Order Created: 4/28/2020 
AWB - S001142666968 

Assistance required: Proof of delivery 

Regards, 
Manish