Subject: Refund Approval/ 8377623722
From: Asjad Hussain <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 25 Jul 2020 07:05:09 -0700 (MST)

Hi Team, 

Problem Statement: Refund Approval 

Ticket ID: 918870 
Order Date: Apr 14, 2020 
Order ID: 8377623722 
AWB: 100041404963 
Total Order Value: KWD 47.07 

Issue Description: This Kuwait order has been placed on Apr 14, 2020 and no update on tracking since then. The order status is still showing shipped and the refund has still not been processed. 

Customer is chasing for the refund and is insisting we get it done asap. 

Case History: Customer contacted us on May 05, 2020 and the same was escalated to Postaplus and WH multiple times. It was then placed on manual refund sheet. No action has been taken on the refund sheet for this order. ​ 

Customer's History: This is customer's first time ordering with us. 
​ 
Assistance Required: Request you to provide an approval of KWD 47.07 so that we can close this case. 

Thank you for your help! 

Regards, 
Splash Support Team