Subject: Not shipped order / Refund approval// 6486188126
From: Algaili Ahmed <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sat, 25 Jul 2020 06:20:23 -0700 (MST)

Hi Team 

Problem Statement : Not shipped order / Refund approval. 

Order Date : Apr 26, 2020 

Order ID: 6486188126 

Tracking ID : 45947425101 

Total Price : SAR 250.00 

Issue Description : Issue Description : The Customer placed the order on Apr 26, 2020, and it is pending since then, the order updated on the manual refund sheet due to invalid tracking 

ID, However till now the refund has not been initiated. 

Case history : The customer reached out to us on 20 of May and since then the issue was added to the manual refund sheet but no action has been taken. 

Customer's history : the customer is with us since 3/31/20 and this is his 5th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Algaily.