Subject: Refund Approval #6449604004
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 25 Jul 2020 06:04:49 -0700 (MST)

Hi Team, 

Problem Statement : Refund approval. 
Ticket id : 695417 
Order Date : Oct 31, 2019 
Order ID: 6449604004 
Tracking ID : 290062273620 
Total Price : SAR134 
The missing item is: 161764829 - - Quilted Square 2-Piece Cushion Set - 45x45 cms (quantity 2) SAR134 
Issue Description : Customer placed the item in 3 quantity and each item contains 2 pieces it means in total 6 pieces but as per the customer she has only received 3 pieces, Under the consignment details we can see that all items has been shipped/Delivered from our side. 

Case history : Customer Emailed us on 14 Apr 2020. and saying that my issue still not resolved since long time. we have escalated to warehouse many times but no update from them. 

Customer's history : Customer is with us since 2019 and have 7 completed order. The value of purchases is more than SAR 3800. and this is the first complain by customer. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Fauzan